For your guidance, we've shown the rules you'll need to follow while you have the employee permit, and what is allowed after you become an associate. After you read and understand this short guide, remember: forget what you were taught unless a cop, excuse me, an auditor asks you what the policy or procedure is.
Employee Rules
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Associate Behavior
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Precise breaks are taken whereby you return to your work station exactly
15 or 30 minutes after you left your work station.
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Meander back to your work station when you have fully decompressed
from the anguish of the work assignment or the annoying co-worker. Carry important-looking
papers or have a ‘meaningful’ conversation with someone that justifies the
tardiness, especially have a discussion with someone in management.
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Do not approve any customer allowances unless expressly permitted by
the rule book.
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Ask for forgiveness for verbally approving a contract with a customer
or supplier when you first couldn’t convince your boss to approve it.
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Collaborate as a team player and compromise for the good of the
organization.
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Make sure others know that the other department is wasting their
resources while you don’t have enough to get done what you’ve been asked to
do.
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Willingly respond to requests outside of your scope if it’s going to
help a customer or someone else.
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Do what you like to do and ignore your own distasteful job duties,
especially ignore any pleas to help in activities with which you don’t feel
comfortable.
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Follow all procedures and policies to the letter.
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Take the short-cuts, and make every situation follow the same
procedure no matter what the scenarios, exceptions or different applications
that are described by the policies. Once you get a routine on how to handle
customers, paperwork, etc., don’t let it or them deter you from your habit by
actually reading the procedure that customer A is not treated the same as
customer B, and so on.
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No matter what your position is, all benefits, tools, education
requests, perks, expense approvals and so on are approved strictly according
to our employee handbook, policies and other guidelines.
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Exceptions are made for and taken by the people we like or have
enough clout. So make sure everyone likes you, or act like you have the clout.
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